NOTE: Our sizing is not like regular department store sizing.
In-stock items will ship in approximately 2-3 business days. Items that need to be manufactured ship in approximately 3 weeks (Oct and Nov. approximately 4 weeks). Based on where you are located, allow for up to a week delivery time. Ask one of our Friendly Fashion Consultants about your particular shipping time.
Returns & Exchanges on returnable items must be done within 30 days of receipt.
Both returns and exchanges will incur a restocking fee (in-stock items: 15% & manufactured items: 30%).
Garments MUST be in new unused condition with all tags and labels intact. Garments that are SOILED, ALTERED, DAMAGED, WORN or WASHED will NOT be accepted and will be returned back to the customer with no refund. All items returned after 30 days must have APPROVAL by a Formal Fashions Consultant prior to returning. Items returned outside the 30 day window may be subject to higher restocking fees and may be returned to the customer based upon condition determined by our returns department.
Special orders, special cuts, size runs, tall cuts or non featured items are non-returnable and non-exchangeable. These items will be returned to the customer if a return or exchange is attempted.
We do not offer return labels. Please send USPS, UPS or FedEx and retain a tracking number for your own records.
Send all returns and exchanges to: Formal Fashions, Inc. 1500 West Drake Drive Tempe, AZ 85283
Contact us if you have any other questions and/or concerns.