Frequently Asked Questions
- Home
- FAQs
Frequently Asked Questions
How long will it take to get my order?
In-stock items will ship in approximately 2-3 business days. Items that need to be manufactured ship in approximately 3 weeks (Oct and Nov. approximately 4 weeks). Based on where you are located, allow for up to a week delivery time. Ask one of our Friendly Fashion Consultants about your particular shipping time.
How can I expedite my order to meet my performance date?
At Formal Fashions, Inc. we try to do whatever it takes to meet your performance date. Rush fees may apply for manufactured items. Please contact a fashion consultant @ 1-800-528-7909 for more information.
The item I need to order is not shown in this year's catalog, is it still available?
Yes, in most cases. We do our best to accommodate you and provide consistency from year to year.
How do I know what size to order?
FFI highly recommends using measurements and our size charts. Our patterns and designs may require you to wear a different size with us than what you may typically wear in department sizes. Watch our "How to measure" video for instructions on how to take your measurements. Then simply click on the size charts to find your correct size or provide your measurements and Formal Fashions Inc. would be happy to assist you with sizing!
Will we need to alter the garments?
Dresses, skirts and pants need to be hemmed so they fit your height. Formal Fashions, Inc. does not hem or alter any of these items. All of our garments are EZ-Fit designed with groups in mind. Our dresses have an A-line cut with sash ties in the back to create a perfect waist every time. Just hem to your desired length and you are ready to go.
How can I check to see where my package is?
FedEx will automatically send you an email with your tracking number once your order has shipped. If you don't receive an email confirmation then contact us @ 1-800-528-7909 and we can track the package for you.
Can I pay with a District/School Purchase Order?
Yes, a signed purchased order. Payment is due within 30 days from the day of invoice (ship date). We must receive a copy of the PO before we can release the order to ship. Purchase orders are accepted via mail, e-mail or fax.
How can I pay if we are ordering from an activity fund, booster group or another organization?
We accept money orders, certified checks, organization checks or credit cards. Payment in full is required before shipment.
What are your payment terms and methods?
1. Organization checks, activity fund, money orders or cashiers checks - NO PERSONAL CHECKS.
2. Credit Cards - Visa, MasterCard and American Express.
3. Principal Guarantee - Signed statement by principal that the order will be paid net 7 days.
4. Official Purchase Order: This must be an approved/signed Purchase Order covering the amount of the order.
2. Credit Cards - Visa, MasterCard and American Express.
3. Principal Guarantee - Signed statement by principal that the order will be paid net 7 days.
4. Official Purchase Order: This must be an approved/signed Purchase Order covering the amount of the order.
Do you accept Exchanges or Returns?
Returns & Exchanges on returnable items must be done within 30 days of receipt.
Both returns and exchanges will incur a restocking fee (in-stock items: 15% & manufactured items: 30%).
Garments MUST be in new unused condition with all tags and labels intact. Garments that are SOILED, ALTERED, DAMAGED, WORN or WASHED will NOT be accepted and will be returned back to the customer with no refund. All items returned after 30 days must have APPROVAL by a Formal Fashions Consultant prior to returning. Items returned outside the 30 day window may be subject to higher restocking fees and may be returned to the customer based upon condition determined by our returns department.
Special orders, special cuts, size runs, tall cuts or non featured items are non-returnable and non-exchangeable. These items will be returned to the customer if a return or exchange is attempted.
We do not offer return labels. Please send USPS, UPS or FedEx and retain a tracking number for your own records.
Send all returns and exchanges to:
Formal Fashions, Inc.
1500 West Drake Drive
Tempe, AZ 85283
Both returns and exchanges will incur a restocking fee (in-stock items: 15% & manufactured items: 30%).
Garments MUST be in new unused condition with all tags and labels intact. Garments that are SOILED, ALTERED, DAMAGED, WORN or WASHED will NOT be accepted and will be returned back to the customer with no refund. All items returned after 30 days must have APPROVAL by a Formal Fashions Consultant prior to returning. Items returned outside the 30 day window may be subject to higher restocking fees and may be returned to the customer based upon condition determined by our returns department.
Special orders, special cuts, size runs, tall cuts or non featured items are non-returnable and non-exchangeable. These items will be returned to the customer if a return or exchange is attempted.
We do not offer return labels. Please send USPS, UPS or FedEx and retain a tracking number for your own records.
Send all returns and exchanges to:
Formal Fashions, Inc.
1500 West Drake Drive
Tempe, AZ 85283
What is the difference between a Sample Order and a Size Run Order?
Sample items are provided for "hands on" viewing of our quality garments. We will provide one size of the item you are interested in to assist in your decision making for your group. We ask that you return the sample to us within 15 days. Large groups can use a Size runs to eliminate exchanges. Size Runs are to be placed once you decide on the style and color for your group. Each member can actually try on different sizes for their best fit. These garments become a part of your order and are not able to be returned or exchanged.
How can I be sure that you have received my order?
You should receive a Sales Order confirmation within 24 hours. If ordering after hours on Friday or the weekend confirmation will come on Monday. If we we have questions regarding orders received we will reach out to yo. Please always leave a good contact phone number and email.
Do you offer same day shipping?
Yes, FFI can ship same day if the items you are requesting are available in our inventory and don't require manufacturing. We would be happy to do a "Walk thru" moving your order to the front of the line. This will incur an additional charge of 10%.
If I order instock and manufactured items will they arrive in 2 shipments?
No, we will ship the order together when the manufactured items are completed (3-4 weeks). If you need them shipped separately please call our customer service number at 800.528.7909 – there will be an additional shipping charge.